Dynamics 365 Customer Insights Dynamics 365 Customer Insights

Dynamics 365 Customer Insights
Unified Customer Intelligence

Stitch customer data from every source into a real-time unified profile, then orchestrate personalized journeys across email, SMS, web, and events.

Dynamics 365 Customer Insights
3x
Customer LTV
45%
Email Open Rate
Live
AI Insights
Copilot AI ActiveCloud Sync βœ“Live
Overview

What is Dynamics 365 Customer Insights?

Stitch customer data from every source into a real-time unified profile, then orchestrate personalized journeys across email, SMS, web, and events.

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Quick Deploy

FastTrack-aligned deployment methodology for faster time-to-value and maximum adoption.

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AI-Powered

Microsoft Copilot embedded throughout β€” intelligent suggestions, automation, and insights.

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Cloud-First

Azure-hosted with 99.9% SLA, automatic updates, and global data residency options.

Features

Key Capabilities

Built-in functionality that delivers immediate value from day one of your go-live.

Dynamics 365 Customer Insights

Customer Data Platform

Unify customer data from CRM, e-commerce, support, and marketing into a single real-time profile.

Dynamics 365 Customer Insights

Segment Builder

AI-powered audience segmentation with predictive attributes β€” churn risk, CLV, next purchase.

Dynamics 365 Customer Insights

Journey Orchestration

Visual drag-and-drop customer journey builder across email, SMS, push, and events.

Dynamics 365 Customer Insights

Real-Time Personalization

In-the-moment personalization on web, app, and email based on live behavioral signals.

Dynamics 365 Customer Insights

AI Predictions

Churn prediction, product affinity, next-best-action, and lifetime value scoring.

Dynamics 365 Customer Insights

Analytics & Insights

Customer KPI dashboards, journey performance, and attribution reporting.

Benefits

Business Impact

Measurable outcomes our clients achieve after implementing Dynamics 365 Customer Insights.

3x

Customer LTV

Personalized journeys drive significantly higher lifetime value per customer.

45%

Email Open Rate

AI-optimized send time and content personalization lifts engagement.

60%

Churn Reduction

Predictive churn risk scores enable proactive retention campaigns.

28%

Conversion Lift

Real-time behavioral signals drive higher purchase conversion rates.

Integrations

Connects to Your Ecosystem

Native and custom integrations with hundreds of business applications.

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Email Platforms

Sendgrid, Mailchimp, Klaviyo

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E-commerce

Shopify, WooCommerce data

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Power BI

Journey analytics dashboards

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Mobile

Push notification platforms

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D365 Sales

CRM enrichment with CDP data

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Copilot

AI-generated audience insights

Pricing & Licensing

Flexible Licensing for Every Business

Microsoft Dynamics 365 Customer Insights licensing starts from competitive per-user pricing. NurtureSpark helps you optimize your license mix to balance cost and capability.

Essentials

From
$70/user/mo

Core modules for SMEs

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MOST POPULAR

Premium

From
$135/user/mo

Full suite + AI Copilot

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Enterprise

Custom

Unlimited users + custom modules

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Case Studies

Real Dynamics 365 Customer Insights Success Stories

See how organizations like yours achieved transformation with NurtureSpark and Dynamics 365 Customer Insights.

Retail β€’ Dynamics 365 Customer Insights

Bloom Fashion UAE

Implemented Customer Insights to unify 500K customer profiles from e-commerce, POS, and loyalty. AI churn prediction drove 60% improvement in retention.

3x
Business improvement
Zero
Data loss on migration
Read Full Story β†’

Start Your Dynamics 365 Customer Insights Journey

Join 200+ companies who've transformed with NurtureSpark's Dynamics 365 expertise. Book a free demo and see Dynamics 365 Customer Insights configured for your specific industry.

  • Free 60-min product demo
  • Industry-specific use cases
  • Implementation timeline & quote
  • ROI calculator for your business
Book Free Demo