Talk to an Expert →

Home / Products / Ticvio / Privacy Policy

Ticvio Privacy Policy

Last updated: 12 November 2026

This policy explains what personal data Ticvio handles, why, and what choices you have. Ticvio is a service that lets businesses talk to their customers on WhatsApp from one shared inbox.

Ticvio is operated by Nurture Spark Digital (Nurture Spark Digital LLC, licence number 1140716, Al Kazim 3 Building, Office 319, Abu Hail, Dubai, United Arab Emirates). In this policy "we" and "us" mean Nurture Spark Digital.

1. Two kinds of data, two roles

Account data — information about the people who sign in to Ticvio (business owners, admins and agents). We decide how this data is used, so we are its controller.

Conversation data — the phone numbers, names, messages and files of a business's own customers, which pass through Ticvio when that business uses WhatsApp. The business decides why and how this data is used; we only handle it on the business's instructions, as its processor. If you are a customer of a business that uses Ticvio, that business is your first point of contact for questions and requests about your data.

2. The data we handle

Account data:

  • Name, email address and password (stored only as a one-way hash).
  • Two-factor authentication settings, if you turn them on.
  • The workspaces you belong to and your role in each.
  • A record of important actions in a workspace (for example, who connected a number or submitted a template), with the time and IP address.
  • Your language preference.

WhatsApp connection data:

  • The WhatsApp Business Account ID, phone number, display name, status, quality rating and messaging limit of each number a business connects.
  • Message templates a business creates, and WhatsApp's decision on each.

Conversation data (handled on behalf of each business):

  • The customer's WhatsApp phone number and profile name.
  • Messages sent and received, including photos and documents.
  • Delivery information: whether a message was sent, delivered, read or failed, and when.

Cookies: Ticvio uses only the cookies it needs to work — one that keeps you signed in and one that remembers your language. We do not use advertising or third-party analytics cookies.

3. How we use it

  • To provide the service: sign you in, show your team's conversations, and send and receive WhatsApp messages for your business.
  • To keep the service secure: detect misuse, investigate incidents and keep an audit trail.
  • To support you when you contact us.
  • To bill for the service and keep the records the law requires.
  • To meet legal obligations and the rules of the WhatsApp Business Platform.

We do not sell personal data. We do not use the content of WhatsApp conversations for advertising, and we do not use it to train artificial-intelligence models.

4. Automated processing and AI

Ticvio does not currently apply AI to conversation content. If AI features (such as conversation summaries or suggested replies) are introduced, they will stay switched off until a workspace owner turns them on, this policy will be updated before they become available, and conversation content will be sent to the AI provider only to produce a result for that same workspace.

5. Who receives data

We share data only with the providers needed to run the service, under contracts that require them to protect it:

  • Meta Platforms (WhatsApp) — operates the WhatsApp Business Platform that carries the messages.
  • Twilio — delivers messages between Ticvio and WhatsApp for numbers connected through Twilio.
  • Our cloud hosting provider — stores the service's data.
  • Our email delivery provider — sends account emails such as verification and password-reset links.

We may also disclose data when the law requires it, or to protect the rights and safety of our users and the public.

6. International transfers

Our providers may process data outside the country where you or your customers live. Where the law requires it, we put safeguards in place for such transfers.

7. How long we keep it

  • Account data: for as long as your account exists. Afterwards we keep only what the law requires for accounting and tax records, for as long as it requires.
  • Conversation data: for as long as the business keeps its workspace, unless the business asks us to delete it earlier. After a workspace is closed, its conversation data is deleted within 90 days.
  • Audit records: kept with the workspace they belong to, and deleted with it.

8. How we protect it

  • All traffic between your browser or phone and the service is encrypted.
  • Each business's data is separated from every other business's data inside the database itself, not only in the application.
  • Access keys for messaging providers are stored encrypted.
  • Files sent to customers are stored privately and shared through links that expire.
  • Two-factor sign-in is available, access depends on each person's role, and important actions are recorded.

No system is perfectly secure. If a breach affects your data, we will notify you and the authorities as the law requires.

9. Your rights

Depending on where you live, the law — including, where they apply, the United Arab Emirates' Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and India's Digital Personal Data Protection Act, 2023 — may give you the right to see, correct, delete, restrict or receive a copy of your personal data, and to object to some uses of it.

For your account data, write to info@nurturespark.com. For data about you held by a business that uses Ticvio, contact that business; we will help it respond.

10. Deleting your data

To have your account and its data deleted, email info@nurturespark.com from the address you signed up with. We confirm the request, delete the account data within 30 days, and tell you when it is done. A workspace owner can ask in the same way for a whole workspace, including its conversation data, to be deleted. Records we must keep by law are retained only for as long as that law requires.

11. Children

Ticvio is a tool for businesses. It is not intended for anyone under 18, and we do not knowingly collect account data from children.

12. Changes to this policy

When we change this policy we update the date at the top. For changes that affect how your data is used, we will tell workspace owners by email before the change takes effect.

13. Contact

Nurture Spark Digital — info@nurturespark.com. Al Kazim 3 Building, Office 319, Abu Hail, Dubai, United Arab Emirates.