After go-live you need someone who answers quickly, understands your setup and keeps the system improving. Our support plans cover Microsoft Dynamics 365, Zoho and Odoo, with agreed response times and a named team.
One place to raise issues by email, portal or phone, with tracked response times.
Bug fixes, new reports, fields, approvals and workflow changes.
Watching integrations and resolving failed syncs.
Testing platform updates before they reach your live system.
New users, role changes and licence management.
Monthly or quarterly reviews of tickets, usage and improvement ideas.
Document your system and agree priorities and contacts.
Handle tickets within the agreed times.
Use a monthly allowance for enhancements.
Meet regularly to look at trends and plan next steps.
Services and platforms that usually go with this one.
Yes. We start with a short onboarding review to understand the setup, then take over support.
Hours and response times are agreed in your plan, based on how critical the system is. With teams in Dubai and India, we can cover extended hours where needed.
Most clients choose a monthly plan with a set number of hours. Ad-hoc support is also available.
Yes. Many clients use spare hours for new reports, automations and small enhancements.
