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Microsoft Dynamics 365 Customer Service software gives agents a unified view of each customer, with cases, SLAs, a knowledge base and routing across email, chat and phone.
Cases with priorities, owners and SLAs.
Cases assigned automatically by skill and workload.
Articles for agents and customer self-service.
Customers raise and track cases online.
Service contracts and support entitlements.
Volumes, response times and satisfaction.
Confirm the product fits your processes, users and licence budget.
Agree the setup, integrations and data with your team.
Configure in short cycles and test with your own users.
Launch, train and support you through the first months.
Other products and services that usually go with this one.
Yes, through supported messaging channels and connectors.
Yes. Dynamics 365 Sales and Customer Service apps use the same customer record.
Yes, through a customer portal built with Microsoft Power Pages technology.
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