Home / Technologies / Zoho / Zoho Desk & FSM
Zoho Desk handles tickets across email, phone, chat and social, and Zoho FSM schedules and tracks technicians in the field, both sharing customer data with Zoho CRM.
Every request tracked with owner, priority and SLA.
Email, phone, chat, WhatsApp and social in one view.
Knowledge base and customer portal.
Jobs assigned to technicians by skill and area.
Job details, checklists, photos and signatures on mobile.
Response times, backlog and satisfaction.
Confirm the product fits your processes, users and licence budget.
Agree the setup, integrations and data with your team.
Configure in short cycles and test with your own users.
Launch, train and support you through the first months.
Bookings from WhatsApp, crew rosters in spreadsheets and laundry tracked on paper now run on one operations platform built on Zoho Creator.
Other products and services that usually go with this one.
Yes. It scales well and supports multiple departments and brands.
Yes, through its integration with Zoho Books.
The FSM mobile app supports offline work for technicians.
Sign up with the link below and your account is linked to NSD, so our team can help with setup, licences and support from day one.
Zoho, the Zoho logo and Zoho product names and logos are trademarks of Zoho Corporation. The Zoho logo is a registered trademark of Zoho Corporation. Product icons are used from Zoho’s official branding kit.
